Every message enters our support inbox with full admin tracking. We respond to all enquiries as quickly as possible. Whatever your question or request, we’re here to help.
Reach out for help with your account, your group, organisations, events and safeguarding concerns. All messages are tracked in our admin system.
merc-online.co.uk
mercdirector@outlook.com
MERC
The social running app
Accounts & Access — Sign-up help, login issues, and account support.
Groups & Leaders — Starting a group, leader onboarding, and run setup.
Events & Schedules — Upcoming runs, event registration and city sessions.
Companies & Clubs — Bringing the app to your organisation and partnership enquiries.
Safeguarding & Welfare — Inclusion, equality, accessibility and welfare requests.
Merchandise — T-shirt orders, sizes and availability.
Fill in the form below and a member of our team will respond directly.
